Returns & Exchanges
We want you to be completely satisfied with your new Birkenstocks. If you change your mind, you can return your unworn items within 30 days of delivery for a full refund.
Check Eligibility
Ensure your footwear is in original, unworn condition and packed in the original branded shoe box without any postal labels attached directly to the box.
Initiate Return
Visit our online returns portal and enter your order number and email address to generate your unique return authorization and shipping label.
Pack and Post
Securely pack the item inside a secondary shipping carton and drop it off at any Australia Post location or designated collection point.
Receive Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing